Returns & Exchanges – HOLLAND FASHION LTD

Last Updated: June 2026

At HOLLAND FASHION LTD, we are committed to providing our customers with a smooth and worry-free shopping experience. If you are not completely satisfied with your purchase, our Returns & Exchanges policy ensures that you can return or exchange items quickly and transparently.

1. Eligibility for Returns

To qualify for a return or exchange, items must meet all of the following conditions:

• Returned within 30 calendar days from the delivery date
• Unworn, unwashed, and in original condition
• All original tags, labels, and packaging intact
• Accompanied by proof of purchase or order confirmation

Excluded items:

• Personalized or customized products
• Final sale or clearance items
• Underwear, swimwear, or intimate apparel for hygiene reasons

Tip: Items that do not meet these conditions may be refused or returned to the customer.

2. How to Request a Return or Exchange

To start a return or exchange:

1. Email our customer service team at payment@hollandfashion.net with:
   • Your order number
   • Product name(s)
   • Reason for return or exchange
   • Photos of the product if damaged or defective
2. Our support team will review your request and provide:
   • A Return Authorization (RA) number
   • Step-by-step instructions for returning your item
3. Pack the item securely, including the RA number, and ship it to the provided address.

Return Address:
HOLLAND FASHION LTD
30 Aachen Close
Ross-On-Wye
Herefordshire
United Kingdom
HR9 7YU

Note: Unauthorized returns may be delayed or rejected.

3. Refund Policy

• Once your return is received and inspected, we will notify you by email regarding the approval status of your refund.
• Approved refunds are processed to the original payment method within 7–14 business days.
• Original shipping costs are non-refundable, except in cases where the return is due to our error.
• Refunds may take additional time to appear on your account depending on your bank or payment provider.

4. Exchanges

• Exchanges are available for:
  • Different sizes
  • Different colors (subject to availability)
  • Replacements for defective or incorrect items
• To request an exchange, contact payment@hollandfashion.net with your order number and desired replacement.
• If the requested item is out of stock, we will assist you in choosing an alternative item or issue a refund.

5. Damaged or Defective Items

We sincerely apologize if you receive a defective or damaged item. Please follow these steps:

1. Contact payment@hollandfashion.net within 7 days of receiving the item.
2. Provide:
   • Order number
   • Description of the issue
   • Clear photos of the defect or damage
3. Our team will promptly provide:
   • A replacement item
   • An exchange
   • Or a full refund

Return shipping for defective or damaged items will be covered by HOLLAND FASHION LTD.

6. International Returns

For international customers:

• Customers are responsible for return shipping costs unless the return is due to our error.
• Original shipping costs, customs duties, import taxes, and other fees are non-refundable.
• Returns from international locations may take longer due to customs and shipping processes.

Tip: We recommend using a tracked and insured shipping service for international returns.

7. Late or Missing Refunds

If you have not received a refund after the expected timeframe:

1. Check your bank or payment account again
2. Contact your card issuer or payment provider
3. If still missing, contact payment@hollandfashion.net for assistance

We will investigate and ensure your refund is processed correctly.

8. Important Notes

• Excessive or abusive returns may result in limited return privileges.
• HOLLAND FASHION LTD reserves the right to refuse items that are:
  • Used, damaged, or altered
  • Not in their original packaging or condition

These policies help us maintain fairness and ensure high-quality products for all customers.

9. Contact Information

For any questions about returns, exchanges, or refunds, please contact us:

HOLLAND FASHION LTD
30 Aachen Close
Ross-On-Wye
Herefordshire
United Kingdom
HR9 7YU

Email: payment@hollandfashion.net
Phone: +44 7456459322

This Returns & Exchanges policy ensures transparency, protects customers, and strengthens trust in HOLLAND FASHION LTD’s professional service, providing a seamless and reliable shopping experience for all international buyers.